Refund policy
HOUSE OF AJOKE RETURN & EXCHANGE POLICY
Rooted in heritage. Designed with intention. Made with love.
Thank you for choosing House of Ajoke. We are honored to be part of your style journey. Every piece is thoughtfully selected to celebrate confidence, elegance, culture, and the beauty of being uniquely you.
We hope every House of Ajoke piece you receive makes you feel beautiful, confident, and unforgettable.
RETURN & EXCHANGE ELIGIBILITY
Returns and exchanges must be requested within 8 DAYS OF DELIVERY.
ALL APPROVED RETURNS ARE ISSUED AS STORE CREDIT ONLY. WE DO NOT ISSUE REFUNDS TO THE ORIGINAL PAYMENT METHOD.
To qualify for a return or exchange, merchandise must:
- Be unused and unworn
- Be unwashed
- Be free from body odor, perfume, deodorant, smoke, or any other scent
- Be returned in its original condition
- Have all original tags and labels attached
IMPORTANT HYGIENE POLICY
ITEMS WITH ANY BODY ODOR, PERFUME, DEODORANT, SMOKE, OR OTHER NOTICEABLE SCENT WILL NOT BE ACCEPTED FOR RETURN OR EXCHANGE.
Please do not wear an item and then return it.
If an item is returned in worn, used, washed, scented, stained, damaged, or otherwise unacceptable condition, the return will be rejected and NO STORE CREDIT will be issued.
For hygiene and inventory-control purposes, merchandise that is determined to have been worn or used may be disposed of and will not be returned to the customer.
NO EXCEPTIONS WILL BE MADE TO THIS POLICY.
RETURN SHIPPING & RESTOCKING FEE
Customers are responsible for return shipping costs unless House of Ajoke confirms that the item received was defective or incorrect.
A $12.99 RESTOCKING/HANDLING FEE WILL BE DEDUCTED FROM THE STORE CREDIT/GIFT CARD AMOUNT FOR APPROVED RETURNS. The $12.99 restocking/handling fee is waived for approved exchanges.
House of Ajoke may also, at its sole discretion and on a case-by-case basis, waive the restocking/handling fee as a courtesy. Any such waiver is not guaranteed and does not create an obligation to waive the fee for future returns
HOW TO START A RETURN
All return and exchange requests must be submitted by email to:
houseofajokehelpline@gmail.com
Only return requests sent to houseofajokehelpline@gmail.com will be reviewed and processed.
Once your return request has been reviewed and approved, we will provide return instructions and, where applicable, a return shipping label.
Customers are responsible for the cost of the return shipping label unless the return is due to an error by House of Ajoke.
Approved returns should be sent to:
House of Ajoke
1162 Osterman Ave.
Deerfield, IL 60015
DO NOT SEND AN ITEM BACK WITHOUT FIRST RECEIVING RETURN AUTHORIZATION FROM HOUSE OF AJOKE.
Items returned without authorization may not be accepted or processed.
3-DAY RETURN SHIPPING DEADLINE
Once your return or exchange request has been approved and return instructions or a shipping label have been issued, you have 3 DAYS to ship the package.
If the package is not shipped within the 3-day period:
THE RETURN OR EXCHANGE REQUEST WILL AUTOMATICALLY BE VOIDED.
A new return request will be subject to the original return eligibility window.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order immediately upon delivery.
If you receive an item that is:
- Damaged
- Defective
- Incorrect
you must notify us at houseofajokehelpline@gmail.com and provide clear photographic evidence.
DAMAGE, DEFECT, OR WRONG-ITEM CLAIMS MUST BE REPORTED WITHIN 2 DAYS OF DELIVERY.
After the 2-day reporting period, the merchandise will be considered received and accepted in satisfactory condition and may no longer qualify for a damage, defect, or incorrect-item claim.
NON-RETURNABLE ITEMS
THE FOLLOWING ITEMS AND ORDERS ARE FINAL SALE AND ARE NOT ELIGIBLE FOR RETURN, EXCHANGE, OR STORE CREDIT:
- Sale items
- Gift cards
- PR/gifted merchandise
- Promotional items
- Pop-up shop purchases
- International orders
- Merchandise specifically identified as Final Sale
- Packages reported as missing, lost, or stolen after carrier-confirmed delivery
PACKAGES MARKED “DELIVERED” BUT NOT RECEIVED
If tracking information shows that your package has been delivered, but you have not received it, please contact the shipping carrier directly and open a missing-package claim.
HOUSE OF AJOKE IS NOT RESPONSIBLE FOR PACKAGES THAT THE SHIPPING CARRIER CONFIRMS AS DELIVERED, LOST, MISSING, OR STOLEN AFTER DELIVERY.
INTERNATIONAL ORDERS
House of Ajoke makes every reasonable effort to minimize unexpected charges associated with international shipments.
However, international customers are responsible for any:
- Customs duties
- Import taxes
- Tariffs
- Brokerage fees
- Other charges imposed by the destination country or shipping carrier
INTERNATIONAL ORDERS ARE FINAL SALE AND ARE NOT RETURNABLE OR EXCHANGEABLE
EXCHANGES
To complete an exchange, return the original eligible item in accordance with this policy.
Once the return has been received, inspected, and approved, your store credit will be issued. You may then use the store credit to place a new order for your preferred size, color, or style, subject to availability.
We cannot guarantee that your preferred replacement item will remain in stock while your return is in transit.
STORE CREDIT
Once your return has been received, it will be inspected to confirm that it meets our return requirements.
We will notify you whether the return has been approved or rejected.
If approved:
YOUR STORE CREDIT/GIFT CARD WILL BE SENT TO THE EMAIL ADDRESS ASSOCIATED WITH YOUR ORDER WITHIN 7–10 BUSINESS DAYS AFTER APPROVAL.
Store credit may reflect deductions for:
- Applicable return shipping costs
- The $12.99 restocking/handling fee
- Any other applicable charges disclosed under this policy
WE DO NOT ISSUE REFUNDS TO THE ORIGINAL PAYMENT METHOD EXCEPT WHERE REQUIRED BY APPLICABLE LAW.
If more than 15 business days have passed since your return was approved and you have not received your store credit, please contact:
houseofajokehelpline@gmail.com
PLEASE REVIEW BEFORE RETURNING YOUR ITEM
✓ Return/exchange request must be made within 8 days of delivery.
✓ Damaged, defective, or incorrect items must be reported within 2 days of delivery.
✓ Items must be completely unworn, unwashed, unused, and odor-free.
✓ No body odor, perfume, deodorant, smoke, stains, or signs of wear will be accepted.
✓ Approved returns must be shipped within 3 days after return authorization.
✓ A $12.99 restocking/handling fee applies to approved returns.
✓ Approved returns receive STORE CREDIT ONLY. No refunds to the original payment method except where required by law.
By submitting a return to House of Ajoke, you acknowledge and agree to the terms of this Return & Exchange Policy.
